“People should not be left unfairly out of their pockets,” CMA says
The UK Competition Agency confirmed Wednesday that it began an investigation into whether Ryanair and British Airways have broken the law by not offering refunds for flights for passengers who were unable to legally board during the pandemic. I did.
British Airways offered vouchers and re-bookings, while Ryanair offered re-bookings, but both refused a refund, according to the Competitive and Market Authority (CMA).
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CMA CEO Andrea Coscelli commented:
“Customers have booked these flights in good faith and were unable to take them legally due to circumstances that are completely out of control. We would like to ask that these people be aware of their I believe the money should have been returned.”
The CMA has confirmed it is aiming to communicate with both airlines and find solutions that could involve refunds or alternative forms of refunds to those affected.
Ryanair responded to the CMA regarding claims about possible medical malpractice by the airline.
“Ryanair approached such a refund request on a case-by-case basis and paid the refund in a legitimate case.”
“Since June 2020, all customers have also been able to rebook flights without paying any change fees, and millions of UK customers have used this option.”
Shares of major travel companies plummeted last week as the UK government removed Portugal from its green list of safe destinations.
This decision has caused confusion among off-fady makers.
